Effective date: 10 July 2023

At Udenz Courses, we are committed to protecting the privacy and personal data of our users in compliance with the General Data Protection Regulation (GDPR). This GDPR Terms and Conditions document outlines how we collect, use, process, store, and protect personal data when you use our website (“Website”) and its related services. By accessing or using our Website, you consent to the practices described in this GDPR Terms and Conditions.

1. Data Controller and Data Processor

1.1 Udenz Courses is the data controller for the personal data collected through our Website. Our contact information can be found at the end of this document.

1.2 We may also act as a data processor when processing personal data on behalf of our customers who are data controllers. In such cases, our data processing activities are governed by a separate agreement between us and our customers.

2. Personal Data We Collect

2.1 We collect and process personal data necessary for the provision of our services and the operation of our Website. This may include personal information such as your name, email address, contact details, and other data you provide to us voluntarily.

2.2 We may also collect usage data, such as IP addresses, browser information, device identifiers, and cookies, to analyse and improve the performance and functionality of our Website.

2.3 We only collect and process personal data that is relevant and necessary for the intended purpose, and we do not retain personal data longer than required.

3. Lawfulness of Processing

3.1 We rely on the following legal bases for processing personal data:

    a) Performance of a Contract: Processing necessary for the performance of a contract or to take steps at your request prior to entering into a contract.

    b) Legitimate Interests: Processing necessary for our legitimate interests, provided that your fundamental rights and freedoms are not overridden.

    c) Consent: Processing based on your explicit consent, which you may withdraw at any time.

4. Purpose and Use of Personal Data

4.1 We process personal data for the following purposes:

    a) Providing and managing our services, including course enrolment, account management, and communication with users.

    b) Personalizing and improving user experience on our Website, such as tailoring course recommendations and optimizing our services.

    c) Conducting analytics, research, and statistical analysis to understand and enhance the effectiveness of our Website and services.

    d) Complying with legal obligations and responding to lawful requests from public authorities.

5. Data Transfers and Sharing

5.1 We may transfer and store personal data outside the European Economic Area (EEA) if it is necessary for the purposes described in this document. When doing so, we ensure appropriate safeguards are in place to protect the privacy and security of personal data in accordance with applicable data protection laws.

6. Data Subject Rights

6.1 As a data subject, you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability, as well as the right not to be subject to automated decision-making.

6.2 You can exercise these rights by contacting us through the provided contact information. We will respond to your request in a timely manner and in accordance with applicable data protection laws.

7. Data Security

7.1 We implement technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to this GDPR Terms and Conditions

8.1 We reserve the right to update or modify this GDPR Terms and Conditions at any time. The updated version will be effective upon posting on our Website. We encourage you to review this document periodically for any changes.

9. Contact Us

If you have any questions or concerns regarding this GDPR Terms and Conditions or the handling of your personal data, please contact us through the provided contact information.

Data Controller:

Udenz Courses by Udenz

Al Shmookh Business Center M 1003, One UAQ, UAQ Free Trade Zone, Umm Al Quwain, UAE Last updated: 10 July 2023